Frequently Asked Questions
Do you really give away free logos?
Yes we do. You can use any of our logo makers ( generators) to create a design and use it instantly. We never charge for this service. The newest instant logo maker provides free transparent images that are ready to used in any project on any platform.
What's free and what do you charge for?
We give away a free transparent PNG for our instant logo maker. Our other legacy logo makers allow you to set whatever background you want. If you want the vector ( completely scalable) and high-resolution images, we charge only $9.99. Learn more about why you would want to upgrade <a title=”Reasons to Upgrade Your Logo” href=”http://www.thefreelogomakers.com/reasons-to-upgrade-your-logo/”>here</a>.
Why are your prices so cheap?
We started as a completely free custom logo design service. We got so overwhelmed with demand, we quickly realized we needed to build some online logo makers. We do our best to stay true to our roots providing quality logo designs for free. We only charge for users who want to take their design to the next level – and even then we keep the price as close to free as we can afford. We do have to eat after all! We don’t believe that a logo has to be a very expensive endeavor.
How long does it take to get a logo?
You will receive the free image instantly. If you want the vector and high resolution images, there are two options. Purchases from our instant logo generator (launched in 2014) can be downloaded immediately after making payment. If you see instant logo maker on a design page, it means it’s available for instant purchase and download. Purchases made with our legacy logo maker are delivered within 24 hours from receipt of payment.
Where can I use my logo design?
You can use them wherever you like.
What's your return policy?
Because we give away a free design up front, we have a no-refund policy. We encourage our users to test our the free design we give away to determine if they want a design.
There are no refunds on our $9.99 orders.
For our $99 custom orders, we offer a 50 % refund if you decide to cancel after the 5 rounds of revisions. We do however maintain rights over all concepts we design in such cases.
What if I need help with my design?
Our team is here to help. We can take questions about your graphics, provide help with converting to other formats, and resize images all at no charge. This is only available to paid orders.
How do you come up with designs?
We have been providing custom logo design services for over a decade. When we design concepts for clients, there are always left over designs that customers don’t buy. Since clients typically buy once logo design, we quickly developed an inventory of left over designs. We resell these as free transparent pngs or online generated vector custom designs for a fraction of our custom design prices. We are basically passing the savings onto you.
Can I request a design?
We are always adding new design themes. If you would like to see a theme that isn’t on the site, send us a message here : <a title=”Contact Us” href=”http://www.thefreelogomakers.com/contact-us/”>http://www.thefreelogomakers.com/contact-us/</a>
What's a vector image?
Vector images are scalable image formats. They are popular because professional printers can use them to print at any size (from on a sheet of paper to on a billboard).
Why do you charge for vector images?
Vector images are the professional graphics. They can also be edited with proper graphic editing software such as the Adobe Creative Suite. We charge for these, but provide a low resolution transparent png for free.
How long have you guys been around?
We are one of the original free logo design sites on the web. We have been doing this since 2003.
I purchased a design but I forgot to delete the default text - Help!
This is no problem – just email us at firstname.lastname@example.org and we can manually work your design for you. We monitor deliveries – so chances are when this happens we may email you before you even notice it has happened. There’s no charge for this.
What do I do if my fonts look distorted!
This is a rare problem but occasionally a font might not render perfectly. Just email us at email@example.com and we will manually work your design for you. There’s no charge for this.
How long does it take you guys to respond to your support email?
We monitor email 7 days a week . Our official hours are from 8:00 am to 6:00 PM EST but truthfully we normally have a team member available from as early as 6 am to midnight EST. Don’t hesitate to email us after hours – chances are you will get a quick response.
How else can I get support?
You can reach us on FaceBook too in our FaceBook Group :<a href=”https://www.facebook.com/groups/TheFreeLogoMakers/” target=”_blank”> https://www.facebook.com/groups/TheFreeLogoMakers</a>/
If you have more questions about or FAQ or anything else – email us at firstname.lastname@example.org